When your company launches a survey that concerns you, you answer it in a few minutes, one question at a time. This article explains how to open the questionnaire, answer each type of question and submit your answers, and what happens to those answers, especially when the survey is confidential. It is intended for all employees; HR staff will also find what participants see.
Before you start #
- The survey must be addressed to you: your name is among its participants, or the survey is addressed to all staff.
- It must be Open, and its closing date must not have passed. On the closing day, you can still answer.
- To answer from your Illizeo workspace, you need the Employee — Fill a survey permission at the Execute tier. Every employee holds it.
- You answer a given survey only once.
Opening the questionnaire #
Two paths lead to the questionnaire:
- The invitation email: on launch, you receive an email with a button to answer the survey (Take the survey → in the English email). This link is personal to you: it opens the questionnaire without you having to sign in. Do not pass it on. Reminder emails contain the same link.
- Your Illizeo workspace: the Answer a survey quick action on the home page, if your company has placed it there, opens the first open survey awaiting your answer.
The questionnaire opens on a welcome page.
- Read the survey title and the badges: the number of questions, the indicative duration and the mode, Confidential or Visible.
- Click Start the survey →.
Answering the questions #
Questions are shown one at a time. At the top, a bar shows your progress (“Question 1 of 4”); at the bottom, dots stand for the questions.
- Answer according to the question type:
- Scale: click a score from 1 (“Strongly disagree”) to 5 (“Strongly agree”).
- NPS: click a score from 0 (“Not at all likely”) to 10 (“Extremely likely”).
- Single choice: click one option. Multiple choice: tick as many options as you like; the number of options selected is shown.
- Free text: write your answer in the “Share your ideas, comments or suggestions freely…” field.
- Click Next → to move to the next question.
- To go back, click Back or a dot you have already visited, if the survey allows it.
- On the last question, click Submit. You must have answered at least one question, otherwise the message “Please answer at least one question.” appears.
A thank-you page confirms the submission: “Thank you for your participation! Your responses have been recorded.” If your company has turned it on, you also receive a thank-you email.
Depending on the survey #
- The question order may be shuffled for each participant: this is a survey setting.
- Going back to previous questions may be turned off: the Back button is then not shown.
What happens to your answers #
- Confidential survey: your answer is stored without your name, and dated to the day only, without the time. Only the fact that you took part is recorded under your name: it is used to track participation and to avoid reminding you.
- Results are only shown grouped together, and only from a minimum number of responses, the confidentiality threshold. A department that is too small does not appear.
- Free-text answers may be read as written, without your name, by the people allowed to see comments, once the threshold is reached. Do not write anything that would identify you if you do not wish to be identified.
- Visible survey: the Visible badge says so on the welcome page; your answer is then stored with your name.
Messages you may see #
- “You have already answered this survey. Thank you!”: your answer is already recorded; it cannot be changed.
- “No open surveys at the moment.”: no open survey is waiting for you.
- “This survey is closed.”: the closing date has passed or the survey has been closed.
- “Invalid or expired link.”: the link in the email is not recognised. Use the latest email received or contact your HR team.
- “Access restricted”: your role does not hold the permission to answer. Contact your administrator.
Good to know #
- One answer per person per survey.
- The response page reached by link lets you switch between French and English.
- Once you have submitted your answers, you are no longer reminded about that survey.
- To run surveys, see Getting started with Surveys.
Frequently asked questions #
Can my manager see what I answered? #
No. In a confidential survey, your answer is not linked to your name and results are only shown grouped together, above the threshold. Tracking only shows whether you have answered.
Can I change my answers after submitting? #
No. Once submitted, the answer is final and the survey is no longer offered to you.
I did not receive the invitation email. What should I do? #
Check your junk mail, then ask HR whether they included you among the participants. They can also send you a reminder from response tracking.
