Your questions,
our answers.

For an SMB (up to 100 employees), expect on average 3 to 5 working days from account creation to production: employee import, agreement setup, module configuration.

For organisations with 500+ employees and multiple entities: plan 4 to 6 weeks with a structured onboarding program.

Yes, 30 days free, no credit card required, full access to the platform and all essential modules. Start now.

Yes. We offer CSV/Excel imports for all modules (employees, contracts, leave balances, payroll history). For legacy ERP/HRIS, dedicated connectors and tailored migrations are available.

No. Illizeo is designed to be self-driven: intuitive interface, configuration wizard, video tutorials and full help centre. For complex projects, we offer Premium Consulting.

Yes. The trial period lets you import your data, configure your modules and verify everything works before subscribing. If you decide not to continue, your data is deleted within 30 days.

Illizeo is billed per active user per month, with annual or monthly commitment. Core modules are included in every plan; advanced modules (payroll, signature, performance, AI…) are added à la carte.

See full details on the Pricing page.

No setup fees for standard plans. Projects requiring tailored support may include onboarding fees, documented in advance.

Yes. You can upgrade at any time, the price difference is pro-rated. Downgrade is possible at the renewal of the commitment period.

CHF, EUR, GBP, USD and most major currencies. Currency is auto-detected based on your country.

Monthly subscription: yes, with 30 days’ notice. Annual commitment: at term, with 60 days’ notice. Your data is exportable for 30 days after contract end.

Your data is hosted exclusively in Switzerland and the European Union, with ISO/IEC 27001 certified providers (Infomaniak in Switzerland, European datacenters). No US transfer without safeguards (SCCs, DPF).

Yes. We apply GDPR articles 28 and 32: DPA, TOMs, vetted sub-processors, data-subject rights, designated DPO. See our DPA and TOMs.

At rest: AES-256. In transit: TLS 1.3+. Backups are also encrypted in segregated environments. Keys are managed via an Illizeo-owned KMS.

In accordance with GDPR article 33, we notify you within 72 hours max. Our incident process includes detection, qualification, remediation and documented reporting.

Over 100 native connectors: Microsoft 365, Google Workspace, Slack, Teams, Stripe, DocuSign, Adobe Sign, Okta, plus the leading ERPs and Swiss/French/Belgian payroll software.

Yes, a complete and documented REST API on developer.illizeo.com. Webhooks, SDKs and a sandbox environment included.

Yes. SSO supported via Microsoft Entra ID, Google, Okta, Auth0 and any SAML 2.0 or OIDC provider. Included from the Standard plan.

Yes. Native connectors for the leading payroll tools. For unsupported tools: configurable exports or tailored integration via the API.

All essentials: directory, profiles, contracts, leave & absences, attendance, ESS (self-service), expense reports, preliminary payroll, e-signature, scheduling. See plan details.

Yes. Approval workflows configurable without code (drag & drop), with rules, conditions, escalations, notifications and logging.

No. AI modules (HR assistant, sentiment analysis, suggestions) are opt-in. You stay in full control: per-feature activation, EU/CH AI hosting.

Yes, on iOS and Android. All essential features are available: leave, attendance, payslip, expense reports, scheduling, directory.

Yes. A single platform covers multiple entities, collective agreements and countries, with group-level consolidation and granular per-entity permissions.

Standard support: response within 4 business hours. Premium support: within 1 business hour with a dedicated engineer and SLA on critical incidents.

Yes. Our team responds in English, French and German. All human support staff are based in Switzerland or the European Union.

Yes. Live onboarding (kick-off, configuration, admin training), full help centre, videos, monthly webinars, and a certification programme.

Yes, in Premium and Enterprise plans. The CSM organises QBRs, tracks adoption, identifies risks and co-builds your roadmap.