A leave that takes 5 days to approve, an expense report sleeping in the queue for 10 days: these delays destroy trust. Illizeo measures each workflow’s SLA and pinpoints bottlenecks.
Step-by-step #
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Set the target SLA #
Per object type: 24h for standard leave, 72h for expense, 5 days for raise. Configure in Flows → SLA.
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Enable reminders #
50% of SLA: soft nudge. 80%: manager alert. 100%: auto-escalation to N+1.
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Read the dashboard #
Average, median, P90, P99 lead time. Top 10 slow approvers. Top 10 bottleneck steps.
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Spot structural blockers #
Too many steps? Too many conditions? Wrong approver? Refactor the flow.
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Iterate quarterly #
Review with users: what slows you down? What can we simplify?
Target SLAs by type #
| Type | Target SLA | Acceptable |
|---|---|---|
| Standard leave | 24h | 48h |
| Leave > 10 days | 48h | 72h |
| Standard expense | 72h | 5 days |
| Raise | 5 days | 10 days |
| Hire | 10 days | 15 days |
FAQ #
How to avoid abusive auto-escalations?
Configure escalation after multiple reminders (e.g. 3 nudges before escalation).
Manager always late?
The Approver performance report identifies profiles to coach.
Holiday / vacation effect?
SLA excludes weekends/public holidays and accounts for declared approver absences.
Visible to employees?
Yes, transparency on lead times: “your request will be processed within 24h on average”.
See Notifications and reminders #
Learn to dose notifications without saturating.
