After go-live, the HRIS isn’t frozen: new features, adjustments, integrations. The HRIS operating committee (HOC) is the body that steers this continuous evolution. Without it, the tool decays within 18 months.
HOC composition #
| Role | Responsibility |
|---|---|
| Sponsor (HRD or CIO) | Vision, strategic arbitrage, budget |
| HRIS Product Owner | Backlog, prioritisation, ops follow-up |
| HR ops | HR user voice, daily feedback |
| Manager representative | Business user voice |
| Illizeo Customer Success | Roadmap, advice, escalation |
Step-by-step #
-
Cadence monthly #
1 hour every month, fixed agenda: KPIs, open requests, next release, strategic topics.
-
Maintain a prioritised backlog #
All requests (HR, managers, field) collected and ranked. Top 10 visible.
-
Prepare the quarterly roadmap #
Which initiative next quarter? With what expected ROI?
-
Track usage KPIs #
Adoption, satisfaction, performance. React to alerts.
-
Annual strategy review #
Half-day exec: where are we, where do we go, must we adjust?
FAQ #
HOC frequency?
Monthly the first 6 months post go-live. Bi-monthly afterwards.
And the user community?
Separate from HOC. Quarterly. More operational, sharing best practices.
Without HOC, what happens?
Functional debt grows, adoption stagnates, field requests untreated, growing frustration.
And Illizeo evolutions?
The Illizeo CSM brings product roadmap to HOC. You decide what to enable.
