Outsourcing doesn’t mean losing control. Illizeo’s payroll SLA dashboard shows service performance in real time: error rate, lead times, satisfaction, compliance.
Standard SLA indicators #
| Indicator | Target | Penalty if missed |
|---|---|---|
| Payroll error rate | < 0.3% | Per-payslip credit |
| Preview send lead time | D-5 max | Monthly credit |
| Reply lead time | < 24h business | Partial credit |
| Social declarations without rejection | 100% | Credit + fix |
| HR satisfaction (CSAT) | ≥ 4/5 | Action plan |
Step-by-step #
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Open the SLA dashboard #
Payroll → SLA steering. Monthly and quarterly views.
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Analyse gaps #
If an indicator is red, click for detail: which payslip, which error, which fix.
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Discuss in monthly review #
1h per month with your Illizeo contact: top 3 incidents, action plans, improvements.
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Track corrective actions #
Each incident creates a corrective record with owner, deadline, sign-off.
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Annual contract review #
Yearly review with SLA evolution, package adjustment, new services.
FAQ #
Is the SLA contractual?
Yes. SLA annex attached to the contract with commitments and penalties.
How is satisfaction measured?
Quarterly HR pulse (3 questions, 30 seconds). Reported in review.
Can I request a new contact?
Yes, on simple request. 30-day lead time.
What if I terminate?
3-month notice. Free data take-over and transition support.
See Payslips & settlement #
Learn to distribute payslips and handle settlements.
