We have automated your processes,not the support.
At Illizeo, you’re not just dealing with HR software: you’re supported by people who are committed to helping you succeed.
Our team of consultants guides you every step of the way—from deployment to everyday use—so you can get the most out of our solutions.
Additional modules and à la carte services
Integration services
Connect Illizeo to your application ecosystem (HRIS, payroll, EDM, etc.) with the help of our specialists to ensure optimal interoperability.
Launch support
Consider our team or integrator as an extension of your own. We secure every step of the deployment for a smooth start.
Data migration
Easily transfer your existing HR data with the support of our expert migration team.
A complex project? We adapt.
At Illizeo, every company is unique. If your deployment requires special attention, we adjust our support plan to precisely meet your challenges. Certain phases can thus be reinforced, with personalized follow-up by our consultants.
Custom dashboards
A dedicated project team
At Illizeo, you benefit from personalized support from a team of experts who guide you through the entire implementation process. Interactive demonstrations, remote training, email or phone support: we are there for you every step of the way.
A clear and individualized project plan
We work with you to develop a detailed implementation plan tailored to your specific challenges, enabling you to quickly generate value for your organization.
Customized configuration of your Illizeo environment
From configuring working time rules to setting up validation workflows, our specialists ensure that your Illizeo solution is perfectly aligned with your internal processes.
Targeted training for your teams
Up to two internal representatives can be trained and supported to fully master the tool and become autonomous in its daily use.
Simplified migration of your data
We make it easy to import your HR data: salaries, absence records, employee information, etc. Thanks to our ready-to-use Excel templates, preparing your data is simple and efficient.
Our practical advice to help you succeed
Beyond technical implementation, we share best practices with you to optimize the use of Illizeo on a daily basis and improve operational efficiency.
A smooth deployment,
with no surprises.
Kickoff
framing your project and defining objectives
Audit
analysis of your HR processes to tailor the solution
Configuration
custom configuration of your environment
Training
effective training for your teams
Recipe
checks, tests, and adjustments
Production launch
official launch
under the best conditions
Choose the subscription
support that suits you best
Illizeo Core Support (Included)
Essential support to assist you on a daily basis
- Customer support available Monday through Friday, from 9 a.m. to 6 p.m.
- Callback service to avoid waiting on hold
- Up to 2 authorized support contacts per account
- Online ticket submission and assistance via our support AI
Illizeo Extended Support (optional)
Enhanced service for faster and more comprehensive support
- Extended hours: support available from 7 a.m. to 8 p.m.
- Priority or scheduled reminders based on your availability
- Up to 4 employees included in your support subscription
- Access to a test environment to conduct your tests in complete safety
- Personalized support with a dedicated support partner A structured welcome call An annual review to optimize your usage (for companies with 200 or more employees)
Consultatif
Collaboratif
Déploiement des fonctionnalités essentielles de gestion des ressources humaines (GRH)
Accompagnement au démarrage aide à la préparation du lancement de votre solution
Un interlocuteur dédié durant toute la phase de mise en service pour garantir une transition fluide
Intégration complète des modules RH et des applications sélectionnées
Accompagnement personnalisé post-lancement pour optimiser vos processus sur le long terme
Atelier d’intégration : une session dédiée pour assurer la configuration cohérente et efficace de l’ensemble des éléments
Smooth and controlled implementation
We have designed a structured onboarding process to ensure that both your administrators and employees get the most out of the solution.
The result? Rapid, frictionless adoption.
