---
title: "Monitoring workflow activity: overview and metrics"
description: "Read the Overview and Metrics tabs: pending requests, late requests, bottlenecks, approval rates and automations."
url: "https://illizeo.com/en/centre-aide/workflows-monitoring-and-metrics/"
updated: "2026-11-05"
category: "Platform / Flows & approvals"
---

# Monitoring workflow activity: overview and metrics

The **Overview** and **Metrics** tabs of the Workflows screen give a picture of the requests in circulation: what is waiting, what is running late, who is holding requests and how the circuits behave over time. This article is for HR, payroll managers, auditors and administrators.

## Before you start

| Permission (role matrix) | What it opens | Default |
| --- | --- | --- |
| Workflows — Overview | Access: the Overview tab | Administrator, Payroll Manager, Manager, HR Manager, Accounting, Auditor |
| Workflows — Metrics / SLA | Access: the Metrics tab | Administrator, Payroll Manager, HR Manager, Auditor |
| Approvals — Absences, Approvals — Expenses… | Access: the figures of each category | See [Approving, rejecting or delegating a request](https://illizeo.com/en/centre-aide/workflows-approving-requests/) |

Both tabs only show the categories for which your role holds the "Approvals — …" permission. **Workflows** opens the first tab you have access to.

## The Overview tab

Open **Workflows › Overview**. The page shows:

- four indicators: **Active workflows**, **Pending validation (whole company, as of today)**, **Approval rate (30d)** and **Late / Urgent**. Pending requests are counted as of today, the other figures over the last 30 days;
- **Status by category**: for each category, the number of requests late, pending, done and cancelled;
- **Bottlenecks**: the approvers holding the most pending requests, all periods together, with the age of the oldest one;
- **Open validation requests**: the list of requests in progress;
- **Active signatures**: the breakdown of e-signature requests (**Signed**, **Refused**, **Pending**, **Failed / Expired**);
- **Recent activity**: the latest events of the circuits.

If you came in through a category entry of the menu, the tab keeps that category.

![The Overview tab of the Workflows screen: Active workflows, Pending validation, Approval rate (30d) and Late / Urgent indicators, then Status by category, Bottlenecks, Open validation requests, Active signatures and Recent activity](https://i0.wp.com/illizeo.com/wp-content/uploads/2026/11/workflows-monitoring-and-metrics-01.en_.png?resize=800%2C500&quality=80&ssl=1)
Workflows › Overview: requests in circulation across the company.

## The Metrics tab

Open **Workflows › Metrics** and choose the **Period**: **7 days**, **30 days** (default), **90 days** or **1 year**. The page shows:

- the **Total instances**, **Approval rate**, **Rejection rate**, **Pending** and **Auto-approved** indicators, with the **Scope** (all categories or the one chosen);
- one row per category, with its **Approved**, **Auto-approved**, **Rejected**, **Pending** and **Approval rate**; expand it to see each workflow and its average handling time;
- **Bottlenecks**: the people or groups holding the most pending requests, whatever the period;
- **Automations**: the workflows without an approval step (reminders, notifications) and their number of runs.

![The Metrics tab of the Workflows screen: Period selector, Total instances, Approval rate, Rejection rate, Pending and Auto-approved indicators, then the categories with the table of their workflows](https://i0.wp.com/illizeo.com/wp-content/uploads/2026/11/workflows-monitoring-and-metrics-02.en_.png?resize=800%2C500&quality=80&ssl=1)
Workflows › Metrics: volumes and rates over the chosen period.

## Reading the figures

- **Auto-approved** counts the requests approved without a human decision: a branch that skips the approval, or a response time exceeded with automatic approval. They are not included in the rates.
- The runs of **Automations** are not counted as approvals.
- In the overview, a request counts as "late" when it has been waiting for more than 48 hours. This marker does not depend on the response time set on a step, which drives the **Time left** shown on the request and the automatic actions (see [Global settings, deadlines and automatic actions](https://illizeo.com/en/centre-aide/workflows-global-settings/)).

## Good to know

- The figures cover the whole company, within the categories your role can see.
- To act on a late request, open the **Approvals** tab: an approver at the Admin level can decide in place of an absent approver.
- People Analytics reports remain the tool for detailed analyses and exports.

## FAQ

### The Metrics tab does not appear.

Your role does not hold "Workflows — Metrics / SLA". By default, the Manager role does not have it.

### A category is missing from the overview.

Your role does not hold its "Approvals — …" permission, or the corresponding module is not activated in your workspace.

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