---
title: Submitting and tracking an HR request
description: "Employees: submit a request to the HR team, attach your documents, follow its status and answer HR's questions in the request's conversation."
url: "https://illizeo.com/en/centre-aide/hr-requests-submit-and-track/"
updated: "2026-11-01"
category: HR requests
---

# Submitting and tracking an HR request

This article is for employees: it explains how to submit a request to the HR team, attach documents, follow its progress and answer HR's questions.

## Before you start

- To open the **HR requests** menu, your role must hold the permission "HR requests module access (employee space)" at the **Access** level.
- To submit a request, your role must also hold "Submit an HR request" at the **Access** level. Both permissions are granted to all employees by default.
- The request types on offer are chosen by your organisation. If the window shows "No request type is available yet", contact your HR team.

## Finding your requests

Open **HR requests › My requests**. The page lists your requests, newest first:

![My requests page of the HR requests module, with the New request button and the All and In progress filters](https://i0.wp.com/illizeo.com/wp-content/uploads/2026/11/hr-requests-submit-and-track-01.en_.png?resize=800%2C500&quality=80&ssl=1)
The My requests page and the New request button.

- **Request**: the request type; a click opens its details.
- **Submitted**: the submission date. If the type announces deadlines, they are shown underneath ("First response by…", "Resolution by…"); a missed deadline is shown in red.
- **Status**: New, In progress, Waiting for your reply, Resolved or Closed.

The **All** and **In progress** buttons filter the list: **In progress** hides resolved and closed requests. Clicking the **Submitted** or **Status** header sorts the list; a second click reverses the order. The list is split into pages of 25 requests.

You only see your own requests: your colleagues' requests are never accessible to you.

## Submitting a request

1. In **HR requests › My requests**, click **New request**. The **New HR request** window opens.
2. Under **Request type**, click the card that matches your need. Each card says what the type is for. The type's form appears below.
3. Fill in the fields. Required fields are marked with an asterisk; a missing one is flagged with "This field is required." Some fields only appear depending on a previous answer.
4. If needed, add files under **Attachments (optional)**: drop them in the area or click to browse your computer. A rejected file is listed with the reason (format not accepted, too large, too many files).
5. If you wish, write a note for HR under **Message (optional)**.
6. Click **Submit**.

![New HR request window: grid of the request types on offer](https://i0.wp.com/illizeo.com/wp-content/uploads/2026/11/hr-requests-submit-and-track-02.en_.png?resize=672%2C724&quality=80&ssl=1)
Choosing the request type.

![Form of the Salary confirmation type: fields, optional attachments and message](https://i0.wp.com/illizeo.com/wp-content/uploads/2026/11/hr-requests-submit-and-track-03.en_.png?resize=672%2C724&quality=80&ssl=1)
A type's form, here "Salary confirmation".

The request appears straight away under **My requests** with the "New" status, and the receiving HR team is notified.

### Attachment limits

| Rule | Value |
| --- | --- |
| Number of files | 5 at most per request, all attachments included |
| Size | 10 MB at most per file |
| Accepted formats | PDF; images PNG, JPG, JPEG, GIF, WEBP; documents DOC, DOCX, ODT; spreadsheets XLS, XLSX, ODS; TXT, CSV |

Files are uploaded just after the request is created. If the upload fails, the request is still submitted and the message "Request submitted, but the attachments did not go through" asks you to add them from the request.

## Following a request and talking with HR

Under **My requests**, click a request's name to open its details:

- at the top, the request type, the submission date, any deadlines and, on the right, the status;
- **Your answers**: what you entered in the form;
- **Attachments**: the files already attached, with their size, and an area to add more;
- **Conversation**: the messages between you and the HR team.

### Replying to HR

1. Under **Conversation**, type your message in the "Write a message…" field.
2. Click **Send**.

If the request was "Waiting for your reply", it automatically goes back to "In progress": the HR team knows it is their turn.

### Adding a document after submission

1. Under **Attachments**, drop the file in the area or click to choose it.
2. Click **Attach**.

The **My requests** link at the top of the details takes you back to the list.

## Being notified

You receive a notification in the Illizeo bell and an e-mail, in your language, when:

- your request is taken in hand;
- a member of the HR team writes to you;
- the status of your request changes;
- your request is resolved.

The link in the e-mail or notification opens the request directly. You can turn these notices off under **Personal Settings › Notifications**, on the **HR requests** line of the "Approvals and workflow" family.

![Personal Settings, Notifications tab: the HR requests row with its bell and e-mail boxes](https://i0.wp.com/illizeo.com/wp-content/uploads/2026/11/hr-requests-submit-and-track-04.en_.png?resize=800%2C500&quality=80&ssl=1)
The "HR requests" row in your notification preferences.

## Good to know

- A resolved or closed request no longer accepts messages or attachments: the details show "This request is closed. Submit a new one if you need something else."
- Attached files are stored in the documents of your employee file, in the "HR requests" category. Whether you can open them follows your organisation's permissions on that document category.
- Some HR team notes are internal: they are never shown to you and do not notify you. Every message you see in the conversation is meant for you.
- You cannot edit or delete a submitted request. To correct something, say so in the conversation.
- You are not notified when an announced deadline is missed: the people who can act on it are.

## FAQ

### I cannot see the "HR requests" menu

The module is not enabled for your workspace, or your role does not hold the module access permission. Contact your HR team.

### The "Submit" button stays greyed out

First choose a request type by clicking one of the cards.

### My request could not be submitted

Check the fields flagged as required. If the message "The request could not be submitted" persists, your role may not hold the "Submit an HR request" permission: contact your HR team.

### *Similaire*