---
title: "HR requests: overview and life of a request"
description: Find out what the HR requests desk is for, who does what, how a request moves from submission to resolution and what each of its statuses means.
url: "https://illizeo.com/en/centre-aide/hr-requests-overview/"
updated: "2026-11-01"
category: HR requests
---

# HR requests: overview and life of a request

The **HR requests** module is your employees' desk for reaching the HR team. A certificate, a payroll question, a payslip copy, an equipment request: instead of an e-mail lost in a shared mailbox, the employee submits a structured request, follows its progress and talks with the person handling it. This article introduces the module and the life of a request; it is for all users.

## Before you start

- The **HR requests** module must be enabled for your workspace.
- The **HR requests** menu only appears to people whose role holds the permission "HR requests module access (employee space)" at the **Access** level. By default it is granted to the All employees, Manager, HR Manager and Administrator roles.
- The handling and configuration permissions are described in *Configuring the HR requests module*.

## What the module offers

- **A single point of entry.** Each request has a type, a suitable form and, where needed, attachments.
- **A shared handling queue.** The HR team sees the requests addressed to it, takes them in hand and moves them forward until they are resolved.
- **One conversation per request.** Messages to the employee and the team's internal notes stay attached to the request.
- **Announced deadlines.** Each request type can announce a first-response deadline and a resolution deadline; a reminder and then an escalation are sent automatically when they are missed.
- **Optional approval.** A request can be submitted for approval, for example by the line manager, through a workflow in Workflows.
- **A complete trail.** Notifications, e-mails, user logs, export and erasure of personal data, backups: the module follows the same rules as the rest of Illizeo.

## Who does what

| Profile | What they do in the module |
| --- | --- |
| Employee | Submits requests, answers HR's questions, adds documents, follows the status of their requests. |
| Manager | Same as any employee; can also approve requests when an approval workflow is active. |
| HR team | Works the queue: takes requests, replies, changes the status, resolves or closes them. |
| Administrator | Configures the desk: request types, forms, destinations, deadlines, approval workflow, e-mails, permissions. |

### The desk does not duplicate an existing process

Anything that already has its own screen in Illizeo does not go through HR requests: an absence, an expense report, a training course or a change of bank details, for example. Those processes have their own rules and approvals; the desk is for everything else. That is why the supplied catalogue contains no "Leave" or "Bank details" type.

## The life of a request

1. **Submission.** The employee chooses a request type, fills in the form, optionally attaches files and clicks **Submit**. The request gets the "New" status and the receiving team is notified.
2. **Approval (optional).** If an approval workflow is active for this type or this employee, the designated approver approves or rejects the request. A rejected request becomes "Closed".
3. **Taking the request.** A member of the HR team clicks **Take**: the request moves to "In progress" and the employee is notified.
4. **Conversation.** HR and the employee write to each other in the request's conversation. If HR is waiting for information, they set the request to "Waiting for your reply"; as soon as the employee answers, it goes back to "In progress".
5. **Closing.** HR sets the request to "Resolved" or, if it no longer applies, to "Closed". The employee is notified.

![Details of an HR request: form answers, attachments and conversation](https://i0.wp.com/illizeo.com/wp-content/uploads/2026/11/hr-requests-overview-02.en_.png?resize=800%2C500&quality=80&ssl=1)
A request's details: answers, attachments and conversation.

## Request statuses

Each request carries a handling status, visible to the employee and to the HR team alike.

![Team queue tab of the HR requests module: list of requests with urgency, requester, submission date, status and Take button](https://i0.wp.com/illizeo.com/wp-content/uploads/2026/11/hr-requests-overview-01.en_.png?resize=800%2C500&quality=80&ssl=1)
The team queue: each request carries its status.

| Status | Meaning | Set by |
| --- | --- | --- |
| New | The request has just been submitted; nobody has taken it yet. | Automatically on submission |
| In progress | A member of the HR team is handling the request. | HR, by clicking "Take" or choosing this status; automatically when the employee replies to a request waiting for them |
| Waiting for your reply | HR is waiting for information or a document from the employee. | HR |
| Resolved | The request has been dealt with. | HR |
| Closed | The request no longer applies, or was rejected by the approval workflow. | HR or the approval workflow |

The first three statuses count as open: they are what the **In progress** filter keeps on the **My requests** page.

## Good to know

- An employee only ever sees their own requests. Even a member of the HR team only sees, under **My requests**, the requests they submitted themselves.
- The handling status and the approval are two separate things: while approval is pending, the request stays "New".
- A resolved or closed request no longer accepts messages or attachments. For a new need, the employee submits a new request; the HR team can also set the request back to an open status.
- A submitted request cannot be deleted from the application: it stays in the desk's history.

### *Similaire*