---
title: Heatmap, comments and benchmark
description: "## The heatmap The heatmap crosses **departments** as rows with **themes** as columns. Each cell carries that department's score on that theme, shaded from lowest to highest. It is the view that surfaces a localised gap a company average hides.…"
url: "https://illizeo.com/en/centre-aide/heatmap-comments-and-benchmark/"
updated: "2026-09-17"
category: "Surveys & Engagement"
---

# Heatmap, comments and benchmark

## The heatmap

The heatmap crosses **departments** as rows with **themes** as columns. Each cell carries that department's score on that theme, shaded from lowest to highest. It is the view that surfaces a localised gap a company average hides.

Cells for a scope below the confidentiality threshold stay empty: the department × theme cross is precisely the calculation that could identify one person in a small team.

## Comments

The **Comments** view gathers the free-text answers. You can filter them by department and by keyword, and each carries a **Positive**, **Negative** or **Neutral** chip.

That chip is a sorting aid, not an analysis. It rests on a French keyword list: a comment containing no known word comes out neutral, and so does one containing words from both registers. It helps you work through two hundred verbatims in a useful order — it does not replace reading them, and should not be used as a measurement.

## The benchmark

Where sector reference values exist for a theme, the **Benchmark** view places your scores alongside them. The comparison only holds for People Matter framework questions, the only ones comparable across companies.

### *Related*