---
title: Handle requests
description: "The **Requests** tab gathers everything employees and staff movements send to the module. Five counters give the state of the queue, and the chips filter by type. ## The five request types | Type | Where it comes from |…"
url: "https://illizeo.com/en/centre-aide/handle-benefit-requests/"
updated: "2026-09-17"
category: Addons / Benefits
---

# Handle requests

The **Requests** tab gathers everything employees and staff movements send to the module. Five counters give the state of the queue, and the chips filter by type.

## The five request types

| Type | Where it comes from |
| --- | --- |
| **Enrollment** | An employee asks to join a benefit. |
| **Waiver** | An employee asks to be waived from a mandatory benefit. |
| **Life event** | Marriage, birth, move or divorce declared by the employee. |
| **Arrival** | A new joiner becomes eligible. |
| **Departure** | An employee leaves: their cover must be closed. |

## Deciding

On each row, **Approve** or **Reject**. The decision is recorded immediately, and the row then carries **decided on** with its date: it stays visible, it does not vanish from the list.

## Life events come first

They open a right to change cover, often within a contractual window. This is the type that needs the fastest decision.

## Recording an enrollment on behalf of an employee

The **Enrollments** tab handles bulk moves: pick a benefit, search by employee, site or contract, select the rows, then click **Enroll** or **Unenroll**. This is the normal route when self-service is switched off.

### *Related*