---
title: Change management on an HRIS project
description: "70% of failed HRIS projects fail because of change resistance, not technology. Investing early in a structured change management approach turns a deployment into a lasting transformation. - **Reading time**5 min - **Level**Advanced - **Last updated**May 2026 - **Module**Deployment support…"
url: "https://illizeo.com/en/centre-aide/change-management-on-an-hris-project/"
updated: "2026-09-21"
category: Consulting
---

# Change management on an HRIS project

70% of failed HRIS projects fail because of change resistance, not technology. Investing early in a structured change management approach turns a deployment into a lasting transformation.

- **Reading time**5 min
- **Level**Advanced
- **Last updated**May 2026
- **Module**Deployment support

## ADKAR model applied to HRIS

| Step | Goal | Actions |
| --- | --- | --- |
| Awareness | Why change | Leadership communication, site visits, testimonials |
| Desire | Want to change | Personal benefits, ambassadors, demos |
| Knowledge | Know how to | Training, e-learning, documentation |
| Ability | Skills embedded | Guided practice, coaching, hotline |
| Reinforcement | Make it last | Usage metrics, celebrations, adjustments |

## Step-by-step

1. ### Impact diagnosis

   Map who changes what: who sees their role evolve, which process disappears, which skill becomes essential.
2. ### Segmented strategy

   Each group has needs: HR ops want time savings, managers want simplicity, employees want effective self-service.
3. ### Ambassador network

   10-15% of headcount as ambassadors: trained ahead, they relay communication and coach peers.
4. ### Communication plan

   Multichannel (email, intranet, videos, all-hands), multi-frequency (launch, milestones, post go-live), multi-actor (leadership, HR, ambassadors).
5. ### Adoption measurement

   Login rate, % of key feature use, satisfaction. Continuous adjustments.

## FAQ

   What % of project budget?

15-20% of total budget. Under 10%, high risk of failure.

   And declared opponents?

Don't ignore them. Understand their fears (often legitimate) and respond concretely.

   When to see first results?

Target 70%+ adoption at 3 months post go-live. At 6 months, >90% or investigate.

   Hotline in-house or outsourced?

Hybrid. Level 1 in-house (ambassadors, HR), Level 2 outsourced (Illizeo support).

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