---
title: Configuring the scheme
description: Write the confirmation message, set the acknowledgement deadline and fill in the organisation, the DPO and the appearance.
url: "http://illizeo.com/en/centre-aide/whistleblowing-settings/"
updated: "2026-11-11"
category: Whistleblowing
---

# Configuring the scheme

The reporting scheme’s settings are under **Settings › Whistleblowing**. This article covers the confirmation message sent to the reporter, the acknowledgement deadline, and the **Organization** page: legal identity, primary administrator, Data Protection Officer (DPO), domain and addresses, appearance. Channels and handlers have their own article, as do retention and anonymisation. It is aimed at scheme administrators.

## Before you start

- The Whistleblowing module must be subscribed and open to your account.
- The settings pages open with the **Settings — General** right (**Access** level at least), carried by default by the Administrator role; it also allows you to change everything.
- Without that general right, section rights allow you to change only part of it:
  - **Settings — Notifications**: the confirmation message;
  - **Settings — Compliance (GDPR / EU 2019/1937)**: the acknowledgement deadline and the retention period;
  - **Tenant — Configure DPO**: the primary administrator and the DPO;
  - **Tenant — Branding (logo/colors)**: the appearance;
  - **Tenant — Custom domain**: the custom domain and its verification.
- These rights are set under **Manage Employees › Employee Roles**.

## The settings hub

Open **Settings › Whistleblowing**. Each tile leads to a page, with a **Configure** link: **Organization URL**, **Confirmation Message**, **Managers**, **Legal Deadlines**, **Data Privacy**, **Organization**, **Channels** and **My Access**. A tile does not appear if you are not allowed to open its page.

![Settings › Whistleblowing hub: eight tiles with their description and a Configure link — Organization URL, Confirmation Message, Managers, Legal Deadlines, Data Privacy, Organization, Channels and My Access.](https://i0.wp.com/illizeo.com/wp-content/uploads/2026/11/lanceur-alerte-13.en_-scaled.png?resize=800%2C479&quality=80&ssl=1)
All the scheme’s settings pages in one place.

## Writing the confirmation message

The confirmation message is posted automatically in the reporter’s secure messaging as soon as they submit their report. It counts as the acknowledgement of receipt: the case is then marked as acknowledged, on the submission date.

1. Open **Settings › Whistleblowing › Confirmation Message**.
2. Switch on **Enable automatic message**. The editor appears.
3. Choose the language with **Français** or **English** and write the text in the **Editor**. The **Reset to default** button offers a template to adapt.
4. Insert variables by clicking them if needed: **{{ref}}** (the case reference), **{{category}}** and **{{channel}}** in English; **{{ref}}**, **{{categorie}}** and **{{canal}}** in French.
5. Check the result in **Preview (demo values)**.
6. Click **Save changes**. The message “Settings saved” confirms.

![Confirmation Message page: explanatory box, Enable automatic message switch turned on, Français / English language selector, clickable variables, empty editor on the left with the Reset to default link and the character counter, preview on the right marked Manager · Automatic showing “No content”, then the Save changes button.](https://i0.wp.com/illizeo.com/wp-content/uploads/2026/11/lanceur-alerte-15.en_-scaled.png?resize=800%2C473&quality=80&ssl=1)
The editor, its variables and the preview.

The message is sent in the language the reporter used on the portal (French or English). Write both versions: a message that is enabled but empty is not sent, and the case stays waiting for the handler’s acknowledgement. An identified reporter also receives the acknowledgement by email.

### If the automatic message is disabled

No acknowledgement is sent on submission. The handler must then send it from the case, using the **Acknowledgement** badge; the text set here is used if there is one, a standard text otherwise. See [Handling a whistleblowing case](https://illizeo.com/en/centre-aide/whistleblowing-handling-a-case/).

## Setting the acknowledgement deadline

1. Open **Settings › Whistleblowing › Legal Deadlines**.
2. Enter the **Acknowledgement deadline (days)**, from 1 to 7 days.
3. Click **Save changes**.

![Legal deadlines page: text pointing out that under EU Directive 2019/1937 the acknowledgement of receipt must be sent within 7 days and that 7 is a cap, Acknowledgement deadline (days) field set to 7 with the note “from 1 to 7 days”, Save changes button.](https://i0.wp.com/illizeo.com/wp-content/uploads/2026/11/lanceur-alerte-16.en_-scaled.png?resize=800%2C265&quality=80&ssl=1)
The acknowledgement deadline cannot exceed 7 days.

As the screen points out, EU Directive 2019/1937 provides for an acknowledgement within 7 days: beyond that, saving is refused. The deadline for feedback to the reporter is 90 days; it is shown on the dashboard and in the reporter’s view (“Reply within 90d”). Handlers are alerted in the module’s bell when a deadline is close or overdue.

## Filling in the organisation

Open **Settings › Whistleblowing › Organization**. The header shows your company’s name and legal form, and the **Platform active** badge. The page has three tabs; the **Save** button at the top right saves all three. The message “Configuration saved” confirms.

### Organisation tab

- **Legal identity** (**Company name**, **Legal form**, **Country**, **Registration number**, **Address**): it comes from your Illizeo workspace’s company record, where it is logged and versioned. Change it there: the module reads it automatically.
- **Primary administrator**: **Name** and **Email** of the person responsible for the scheme.
- **Data Protection Officer (DPO)**: **DPO name**, **DPO email**, **Designation date** and **Acknowledgement** of their assignment. The badge changes from **Not designated** to **Designated** once filled in.

![Organisation tab of the Organization page: header with the workspace name, its legal form and the Platform active badge, Save button; Legal identity card (Company name, Legal form, Country, Registration number, Address), Primary administrator card (Name, Email) and Data Protection Officer (DPO) card marked Not designated, with DPO name, DPO email, Designation date and Acknowledgement pending.](https://i0.wp.com/illizeo.com/wp-content/uploads/2026/11/lanceur-alerte-17.en_-scaled.png?resize=800%2C528&quality=80&ssl=1)
The scheme’s primary administrator and DPO.

### Domain & URLs tab

- **Illizeo URL**: your workspace address and your **Tenant ID**, with a copy button.
- **Custom domain**: enter your own domain (for example alerte.mycompany.com) for the portal, then click **Verify DNS**. The screen shows the **DNS records to configure** (CNAME and TXT); propagation can take up to 48 hours. Once verified, the domain is marked **Verified**.
- **Channel URLs**: each channel’s dedicated link, with a copy button.

![Domain & URLs tab: Illizeo URL card with the workspace address and the tenant ID, Custom domain card with an empty field and the Verify DNS button, and the Channel URLs card, whose list was still loading when the screenshot was taken.](https://i0.wp.com/illizeo.com/wp-content/uploads/2026/11/lanceur-alerte-18.en_-scaled.png?resize=800%2C376&quality=80&ssl=1)
Workspace address, custom domain and channel links.

### Appearance tab

- **Application name**: the scheme name presented to reporters.
- **Logo**: import a PNG or JPG image (landscape format recommended); the **Crop logo** window lets you adjust the area, output size and ratio before you **Apply**.
- **Primary color**: choose one of the eight colours offered or a **Custom color**.
- **Footer**: text intended for the bottom of the portal.

The **Live preview** shows the chosen name and colour.

![Appearance tab: Application name field filled with Illizeo Whistleblowing, Logo card with no logo, Primary color card with eight colour swatches (magenta selected) and the Custom color field, Live preview of a banner with the application name and the New report and Track a report buttons, and an empty Footer card.](https://i0.wp.com/illizeo.com/wp-content/uploads/2026/11/lanceur-alerte-19.en_-scaled.png?resize=800%2C611&quality=80&ssl=1)
The scheme’s name, logo, colour and footer.

## Good to know

- On the **Confirmation Message**, **Legal Deadlines** and **Data Privacy** pages, the **Save changes** button only covers the settings on that page. Channel assignments and anonymisations are saved immediately.
- The portal subdomain is your workspace identifier: it is inherited and cannot be changed.
- The module does not configure connectors (Teams, Jira…): integrations are set up in the app store.
- Permissions are not managed in the module: they go through **Manage Employees › Employee Roles**.
- For channels, see [Setting up channels and naming handlers](https://illizeo.com/en/centre-aide/whistleblowing-channels-and-handlers/); for retention, see [Analytics, export and data privacy](https://illizeo.com/en/centre-aide/whistleblowing-reports-and-gdpr/).

## Frequently asked questions

### The Save button is greyed out. Why?

Your role does not carry the right to change every setting shown on the page. The **Settings — General** right opens them all; otherwise, you need the right for the section concerned.

### Can the acknowledgement deadline be set to 10 days?

No: 7 days is a cap. The screen says so, citing EU Directive 2019/1937, and refuses any higher value.

### Is the confirmation message sent for cases already submitted?

No, it only applies to reports submitted after it is enabled. For a case already received without an acknowledgement, the handler sends it from the case.

### *Similaire*