--- title: Analytics, export and data privacy description: Read the analytics and deadline compliance, export cases, set retention and anonymise. url: "http://illizeo.com/en/centre-aide/whistleblowing-reports-and-gdpr/" updated: "2026-11-11" category: Whistleblowing --- # Analytics, export and data privacy The Whistleblowing module gives you two oversight tools: the **Analytics** tab, which measures activity and deadline compliance, and the **Data Privacy** page, which sets the retention period, anonymises finished cases and produces a case export for the right of access. This article describes both. It is aimed at scheme administrators, HR, auditors and the DPO. ## Before you start - The Whistleblowing module must be subscribed and open to your account. - **Reports — View** (**Access** level) opens the **Analytics** tab; the Administrator, HR and Auditor roles carry it by default. Without that right, the tab does not appear. - **Reports — Export** lets you download the CSV; the Administrator and HR roles carry it at **Execute** level. - **Settings — Compliance (GDPR / EU 2019/1937)** shows the **Programme compliance** card on the dashboard and lets you change the retention period. - **Settings — Anonymization / consent** lets you anonymise a case; only the Administrator role carries it by default. - As everywhere in the module, you only see the cases of the channels you handle: the analytics, the export and the list of cases to anonymise cover those cases. ## Reading the analytics Open **Whistleblowing › Analytics**. The **Reports & Analytics** page presents: - four indicators: **Total reports**, **Resolution rate**, **Unassigned** and **Average resolution time** (in working days); - the **Monthly trend** over the last six months; - the breakdowns **By status**, **By category**, **By channel** and **By priority**; - **Manager activity**: for each handler, their assigned and resolved cases, their rate and their channels; - the **Compliance** card: **Acknowledgements on time**, **Feedback on time**, **Overdue**, **Anonymous reports** and **With messages**, each marked **Compliant** or **Warning** against its target. ![Analytics tab seen by a handler: Reports & Analytics title, period selector 30 d, 90 d, 12 months, All (All selected), Export (CSV) button and its explanation; indicators 3 reports, 33% resolution, 1 unassigned, 31 d average time; monthly trend over six months; breakdowns by status, category, channel and priority; Manager activity table with two handlers; Compliance card with Acknowledgements on time at 67% marked Warning, Feedback on time at 100%, 0 overdue, 100% anonymous reports and 67% with messages.](https://i0.wp.com/illizeo.com/wp-content/uploads/2026/11/lanceur-alerte-09.en_-scaled.png?resize=800%2C830&quality=80&ssl=1) Activity, breakdown and deadline compliance. ### Choosing the period At the top right, choose the **Analysis window**: **30 d**, **90 d**, **12 months** or **All**. The indicators and breakdowns are recalculated for that period. The **Monthly trend**, however, always covers the last six months, and the screen says so. If no case falls within the period, the message “No reports in this period” invites you to widen it: no rate is shown on zero cases. ## Exporting cases to CSV 1. In the **Analytics** tab, choose the period. 2. Click **Export (CSV)**. The button changes to “Exporting…”, then “Exported”. The file covers the period displayed and the cases you are allowed to see. It contains neither summary nor description, and each exported case leaves a **Case exported** line in its audit log: you always know who holds a copy of which case. ## Monitoring compliance from the dashboard With the **Settings — Compliance (GDPR / EU 2019/1937)** right, the module’s **Dashboard** shows the **Programme compliance** card at the top, marked **DPO view**. Across every channel — including those you do not handle — it counts the cases overdue for acknowledgement (**Acknowledgement · 7 d**) and for feedback to the reporter (**Response · 90 d**), and the cases to purge under retention. It shows no case data: counts only. A DPO who handles no channel can thus spot delays without reading a single case. See [Getting started with whistleblowing](https://illizeo.com/en/centre-aide/whistleblowing-getting-started/). ## Setting the retention period 1. Open **Settings › Whistleblowing › Data Privacy**. 2. Under **Retention period**, enter the number of months (36 by default). 3. Click **Save changes**. The screen states the rule: closed cases become eligible for anonymisation after that number of months. The closing date is what counts. At the top of the card, three counters sum up the situation: **Total cases**, **Already anonymized** and **To anonymize**. ![Data Privacy page: GDPR & Compliance card with the counters 5 Total cases, 0 Already anonymized, 3 To anonymize; Retention period field at 36 months; Data anonymization block with the Anonymize 3 case(s) button and three cases marked To anonymize, each with an Anonymize button; GDPR Export — Right of access (Art. 15) block with the Choose a case button; empty Consent log; Save changes button.](https://i0.wp.com/illizeo.com/wp-content/uploads/2026/11/lanceur-alerte-20.en_-scaled.png?resize=800%2C638&quality=80&ssl=1) Retention, anonymisation and case export. ## Anonymising cases Anonymisation erases the reporter’s identity and tracking password, the content of the messages and the attachments. The reference, status and audit log are kept for traceability. It applies to **closed** or **resolved** cases. 1. Under **Data anonymization**, find the cases marked **To anonymize**. 2. Click **Anonymize** on a case, or **Anonymize N case(s)** to process them all. 3. Read the **Confirm anonymization** dialog: the action is **irreversible**, and the reporter will permanently lose access to their case and will no longer be able to exchange with you. 4. Click **Anonymize permanently** (or **Anonymize the N cases**). The message “N case(s) anonymized” confirms; the case becomes **Anonymized**. Anonymisation is sent to the server on confirmation, without going through **Save changes**, and cannot be undone. You need both the **Settings — Anonymization / consent** right and to handle the case’s channel: the list only shows your cases. If some cases fail, the screen names them under “Cases not anonymized”. ## Exporting a case for the right of access 1. Under **GDPR Export — Right of access (Art. 15)**, click **Choose a case**. 2. In **Select a case to export**, search for the case by reference or summary, then click **Export**. 3. The message “GDPR export downloaded for …” confirms; an HTML document is downloaded. The document brings together the case information, the messages, the list of attachments, the audit log and the consent. It is produced in your browser from the loaded case: unlike the CSV export, it is not recorded in the audit log. Keep it somewhere safe. ## The consent log When a reporter chooses to give their email address, they tick the GDPR consent. The **Consent log** lists those consents with their date (**Given on**). An anonymous report produces none. ## Good to know - The analytics only read the cases of the channels you handle; the dashboard’s **Programme compliance** card counts every channel without showing any case. - Each case exported to CSV is traced in its audit log; a case’s HTML export is not. - Anonymising permanently cuts the reporter off from their case: do it once the exchanges are over. - To set the legal deadlines, see [Configuring the scheme](https://illizeo.com/en/centre-aide/whistleblowing-settings/). ## Frequently asked questions ### I cannot see the Analytics tab. Your role does not carry the **Reports — View** right. It is set under **Manage Employees › Employee Roles**. ### The Anonymize button does not appear for a case. Only closed or resolved cases are offered, and only if they belong to a channel you handle. You also need the **Settings — Anonymization / consent** right. ### What does the CSV contain? The tracking data of the cases in the period (reference, channel, category, status, priority, dates…), without summary or description. ### *Similaire*